Communicating With Patients: Dictionaries/Books

Utilizing a case study approach, this guide develops readers' understanding of the unique communication dynamics between pharmacists and patients and assists them in strengthening the communication skills necessary for providing optimal patient outcomes. This resource also addresses: health literacy, culturally competent care, patient compliance, conflict/emotionally charged conversations, and more. Offers patient case activities at the end of each chapter. Includes a Test Bank, Slides in PowerPoint format, a Sample Syllabus, and Web Links to helpful communication video examples.

Includes material that will help student pharmacists and practicing pharmacists develop the communication skills they need for providing high quality care. Key Features: chapters covering key communication skills for pharmacists: listening and empathic responding, supportive communication, persuasive communication, assertiveness, managing conflict, dealing with angry patients, and helping patients accept the behavior changes needed to manage their illness, sensitive medical issues, and communicating with patients who have literacy limitations. Provides a detailed patient counseling checklist, and dozens of examples of good and bad pharmacist-patient and pharmacist- physician dialogues. Questions for reflection at the end of each chapter.

Tells the story of how Cleveland Clinic created and applied the R.E.D.E. to Communicate: Foundations of Healthcare program, making the world-renowned hospital system a leader in relationship-centered care. Learn how to: Craft an effective, colleague-supported communication skills program to include veteran physicians, residents, and medical students, Identify common misperceptions and myths in healthcare communication and respond to them successfully, Cultivate a true sense of empathy while maintaining professionalism. Provides a blueprint for establishing a relationship-centered program that will improve patient experience.

Learn how to place communication and participation at the heart of evidence-based healthcare. Integrating consumer stories and evidence from systematic reviews, it examines key communication and participation issues in a range of contexts, including: surgery safe medicine use, chronic disease self management, the complexity of multimorbidity. It provides health professionals with new ideas, concepts, evidence, and practical tools to understand the central role of communication and participation. It is an ideal reference for postgraduate students studying the health sciences.

A comprehensive, evidence-based introduction to the principles and practices of patient communication in a clinical setting. A step-by-step methodology for mastering every aspect of the medical interview. Readers will learn how to confidently obtain from patients accurate biomedical facts, as well as critical personal, social, and emotional information, allowing them to make a precise diagnosis, develop effective treatment plans, and forge strong clinician-patient relationships. Applies the proven 5-step approach, which integrates patient and clinician-centered skills to improve effectiveness. The book's design features icons, boxed case vignettes, use of color to highlight key points. Includes practice exercises in each chapter.