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UpToDate: Technical Support

Did You Get an Email About Your Account Lapsing? Don't Panic!

UptoDate may occasionally send you an email requesting that you verify your Touro affiliation. The email may imply that you need to be on the Touro network.  Don't PanicYou do not need to be on campus.  To verify your Touro identity, simply access the web version of UptoDate using the links provided by the library. Links to UptoDate are on the library's database page as well as this libguide. As long as you can access a web browser from your phone you can do this from your mobile device.

Next, log into your personal account with UptoDate. Click Log In / Register.  After you log into your personal account from the website, the app should refresh itself immediately.

Please note: If you already have an existing account, do not register again, just login with your existing account. If you have forgotten your username or password, contact UpToDate support (800) 998 - 6374 OR Registering again will give you two accounts and this will mostly likely cause a problem.

Reminder: If you are using the app, you need to re-register every 90 days on campus.

Are you having trouble logging into the app, even though you followed the directions on this guide?  Try deleting the app and the logging in again.

Need Help?

In addition to contacting the Library, you may contact UptoDate technical support services at (800) 998 - 6374 or

As a reminder, if you are experiencing trouble accessing a Library resource, please let us know! Sometimes we don't know there is a problem unless you report it.

Touro College of Osteopathic Medicine and College of Pharmacy
Harlem Campus 230 West 125th Street New York, NY 10027 (212) 851-1199