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UpToDate: Technical Support

Hospital Access

NOTE: You will not be able to connect to your Touro UpToDate account while logged in to a hospital's network.  Turn off the wifi on your mobile device. If this still doesn't work, wait until you are off the hospital's campus to login to your account.

Account Lapsing Message

Did you receive this message when logging in?  Don't Panic!  

To verify your Touro identity, simply access the web version of UptoDate on your mobile device using the links provided on the library's A-Z Resources List or this libguide. 

  

Sign in to your personal account or login using OpenAthens on the UptoDate homepage.

After you log into the app should refresh itself.  If not, try logging in to the app again, or try deleting and reloading the app then logging in again.

Please note: If you have an existing account, do not register again, just login with your existing account.  Registering again will give you two accounts which will most likely cause a problem.

 

Reminder: You WILL need to re-verify your account every 90 days. 
You do not need to be on campus to do this!

Troubleshooting

if you are experiencing trouble accessing a Library resource, please let us know! Sometimes we don't know there is a problem unless you report it.

If you need to merge two accounts, you can contact customerservice@uptodate.com

Before you graduate

 accounts can be extended for 90 days by logging into your account right before graduation!

Touro College of Osteopathic Medicine and College of Pharmacy
Harlem Campus 230 West 125th Street New York, NY 10027 (212) 851-1199